Privacy Policy

Privacy Policy for UNATEQ (www.unateq.com)

Effective Date: February 6, 2023

UNATEQ LTD ("UNATEQ", "we", "us", or "our") is a Cyprus-based company (Registration Number ΗΕ 443403) providing SAP technology consulting and related professional services. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use, store, and share it, and your rights regarding that information. By visiting our website (www.unateq.com), submitting inquiries via our contact form, or engaging with our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:Personal Information You Provide:

• Contact details: name, email address, phone number, company name, and job title.
• Business information: details about your company, industry, project requirements, or SAP-related needs when you submit a contact/inquiry form or communicate with us.
• Any other information you voluntarily provide in emails, forms, or during service delivery.

Automatically Collected Information:

• Technical data: IP address, browser type and version, device information, operating system, and pages visited.
• Usage data: time spent on pages, clickstream data, and interaction with our site.
• Cookies and similar technologies: We use cookies to analyze website traffic, improve user experience, and remember preferences. Our site also uses reCAPTCHA for form protection.

Information from Third Parties:

• Limited data from analytics providers (e.g., Google Analytics) or service partners, subject to their privacy policies.

We do not intentionally collect sensitive personal data (e.g., racial or ethnic origin, health data, or financial account details) unless required for specific service delivery and with your explicit consent.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, provide quotes, and deliver SAP consulting and technology services.
• To communicate with you about our services, updates, or follow-ups.
• To improve our website, analyze usage trends, and enhance user experience.
• To comply with legal obligations, prevent fraud, and enforce our Terms & Conditions.
• For internal business purposes such as billing, accounting, and service quality control.

We process your data based on legitimate business interests, contractual necessity, or your consent (where required).

3. How We Share Your Information

We may share your personal data in the following limited circumstances:

• With service providers and subcontractors (e.g., hosting providers, email services, analytics tools, or specialist SAP consultants) who assist in delivering our services. These parties are contractually obligated to protect your data.
• With payment processors or financial institutions when processing invoices or payments for our services (card/local payment methods).
• If required by law, regulation, or court order (e.g., to comply with requests from Cypriot or EU authorities).
• In the event of a business transfer (merger, acquisition, or sale of assets), your data may be transferred as part of that transaction.
• With your explicit consent or at your direction.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

• Your data is primarily stored within the European Economic Area (EEA) or in jurisdictions with adequate data protection safeguards.
• We implement reasonable technical and organizational security measures (e.g., encryption, access controls, secure servers) to protect your personal data against unauthorized access, loss, or misuse.
• However, no system is completely secure, and we cannot guarantee absolute security.

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by applicable law (typically up to 6 years for business records in Cyprus, or longer where legally required).

5. Your Rights (GDPR / Data Protection Rights)

As a data subject (particularly under EU GDPR, since we are based in Cyprus), you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure ("Right to be Forgotten"): Request deletion of your data (subject to legal exceptions).
• Restriction of processing.
• Objection to processing (including for direct marketing).
• Data Portability: Receive your data in a structured, machine-readable format.
• Withdraw Consent where processing is based on consent.

To exercise these rights, contact us at the details below. We will respond within one month (or as permitted by law). You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner or your local supervisory authority.

6. Cookies and Tracking

Our website uses cookies. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if separate) or contact us.Third-party services like Google reCAPTCHA are governed by their own policies: Google Privacy Policy and Terms of Service.

7. International Transfers

If we transfer data outside the EEA, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.8. Children's PrivacyOur website and services are not directed at children under 18. We do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. We encourage you to review it regularly.

10. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Physical address:

UNATEQ LTD
9 Vasili Michaelidi, 3026 Limassol, Cyprus

Electronically:

https://unateq.com/contact-us